We thoroughly document our clients’ environments. We start working with new clients by creating a single document with all of their system information in one place and not spread across file folders, emails and individual memory. It is vital to have a clear road map of the working environment so when problems occur we do not need to “reverse engineer” how it should be working!
Network diagrams include vendor account numbers and contact information as well as custom configurations of PCs and applications. This level of detail is not often consolidated and can be difficult for a client to find when it is needed. A strict discipline of maintaining accurate documentation needs to be an important foundation of any support vendor.
We test our backup systems and create recovery procedures for complicated networks. These procedures allow us to recover quickly in the event of a significant failure. We also are happy to provide disaster recovery plans when requested.
PTS network diagrams ensure that our technicians can solve our clients’ problems quickly and efficiently without wasting time searching for necessary information. To see an example of our network diagrams click the appropriate link below: